About Southwestern Connecticut Regional Communications Center

Southwestern Regional Communications Center (SWRCC), founded in 1983, is a 501(c)3 nonprofit organization that provides telecommunication services to municipal fire, police and EMS services as well as hospitals in the southwestern portion of Connecticut. SWRCC provides these services under designation by the Connecticut Department of Public Health, Office of Emergency Medical Services, and Section 19a-182 of the Connecticut General Statutes.

Some of the services that SWRCC provides its clients include:

  • A direct "in the field" communication link between first responders in the field and hospital emergency departments for medical control/direction. This includes activation of specialized hospital surgical and medical teams (Trauma and Burn units).
  • Maintaining recordings of all radio and telephone transmissions pertinent to emergency medical care documentation and support of EMS Providers.
  • Coordinating EMS responses for hospital diversions, including making alert notifications, updates and tracking.
  • Coordinating mutual aid provision throughout the region.
  • Maintaining single source communication infrastructure for interoperability of regional and state EMS and Fire assets.
  • Providing communications coordination for mass causality incidents and other major incidents.
  • Maintaining backup radio frequencies in the event of radio system failures.
  • Coordinating, tracking and maintaining independent records for every medical call response (required for state EMS reporting and municipal audits).
  • Coordinating the forward movement of patients in the event of a major incident or hospital evacuation.
  • Providing daily, weekly and monthly reports as requested.
  • Coordinating local health department activation plans.
  • Notifying and coordinating with Hazmat Teams and regional Fire Task Forces.
  • Determining jurisdiction of accidents on I-95, Rt. 25, Rt. 8 and Rt. 15 for the Connecticut State Police.
  • Monitoring state radio interoperability channels (ITAC, CSPERN, MTA and other regional frequencies) as the primary resource for state assets.
  • Providing Cross Patching for EMS, Fire and Police services to all regional Hospitals.

Currently, SWRCC provides services to these cities and towns in southwestern Connecticut:

In addition, SWRCC provides communications to the six area hospitals:
  • Greenwich
  • Stamford
  • Norwalk
  • Bridgeport
  • St. Vincent’s
  • Milford.

In 2017, SWRCC dispatched approximately 100,000 combined service calls.

SWRCC receives the majority of its funding from its municipal clients, but also receives substantial funding from the State of Connecticut as well as individual, foundation and corporate charitable donors.

SWRCC is managed by an Executive Director, who is the Chief Administrative and Operating Officer of the organization.

SWRCC’s Executive Director reports to the SWRCC Board of Directors, all of whom serve as appointed representatives from the municipalities that SWRCC serves. Most SWRCC Board Members are Police, Fire or EMS Chiefs for their respective cities and towns, and as such provide and ensure excellent oversight and coordination between SWRCC and its customers.

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